Booking Terms & Conditions

Millsy’s Driver Training Terms and Conditions

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Millsy’s Driver Training is owned and managed by Simon Mills who is a self-employed Approved Driving Instructor, registered with Driver and Vehicle Standards Agency.

All New Customers to Millsy’s Driver Training are required to pre-pay for their first driving lesson within 24 hours of receiving a confirmation of the booking. Payment is by BACS, details of how to pay will be sent at the time of booking.

If you have agreed to go on the waiting list a deposit may be required.

All future lesson bookings and payments are made directly by BACS no later than 72 hours before your lesson, unless otherwise agreed by myself. Late payment may result in your lesson being cancelled or offered to other learners.

A receipt for payment will be sent by text message.

The driving school uses the Total Drive App to register and manage all learners/clients. It is used for diary planning, reminders and messaging only. You do not make any payments via the app.

General Terms for Lessons

• Millsy’s Driver Training will make its best endeavours to teach you safe driving skills for life and prepare you for your UK driving test.

• It is a Legal Requirement for all candidates wanting to learn to drive to have in their possession a provisional or full UK driver's license. Lessons cannot be undertaken if the candidate does not possess a provisional license or full UK driver's license as this is a criminal offence.

• All candidates must present their Driving Licence and National Insurance number to the instructor at the first driving lesson. This is to access their electronic counterpart on their license, to confirm their identity. Any candidate who cannot or doesn't produce their license and NI will be charged for that lesson.

• If you have an international license, then other rules may apply. Please discuss this with your instructor before booking your first lesson.

• On booking your first lesson you are required to tell the driving school if you have any illness, medical condition or disability that may affect your ability/competence to drive.

• The pupil must not be under the influence of any Alcohol, Drugs or Medication which may affect their driving. If so, this will result in the lesson being cancelled and full payment being made.

• Driving offences: When driving the training vehicle, the person driving is legally required to abide by UK traffic laws. As such any traffic offences committed by the learner while driving the training vehicle are their sole responsibility.

• Each lesson booked will last for the period agreed (usually 2 hours) from when the instructor arrives at the pupil/client's address on the pre-arranged/booked appointment time.

• Block bookings will usually be broken down into 2-hour lessons over a few agreed days or weeks.

• Lessons may be subject to cancellation fees. See cancellation section.

• The pupil may be permitted to use the training car for their driving test, only if the driving instructor is satisfied that the pupil has reached the required driving test standard.

• Where the instructor may arrive slightly late for a lesson due to circumstances beyond his/her control, the instructor will make efforts to extend the finish time off the lesson by the same amount of time or add the time on to a future lesson.

• On occasions the instructor may need to change a lesson at short notice. This may be due to mechanical breakdown, illness, adverse weather conditions or other unforeseen circumstances. Millsy’s Driver Training cannot be held responsible for any financial loss the client/learner incurs under these circumstances. However, every effort will be made to reschedule the missed lesson at a mutually convenient time.

• Millsy’s Driver Training has a Zero Tolerance policy to any form of abuse. Offensive, threatening, abusive or violent behaviour will be reported to the police. The lesson and all future lessons with the driving school will be terminated.

• By agreeing to these T’s & C’s you are aware that Dash Cam recording (with audio) inside and outside the vehicle is always taking place. This is for safety and insurance purposes only, in which case video evidence can be used in event of any incident which may occur. No footage will be used without your written consent.

• Taking a break for holidays is acceptable, however lessons spaces are in high demand especially at weekends and evenings. Therefore, the driving school cannot guarantee keeping your space available for periods more than two weeks. If you plan to have a longer break, then you must discuss it with your instructor to avoid your space being reallocated.

Payments and Pricing

• All customers are required to pay in advance for each lesson booking or block booking. Payments are no later than 72 hours before your lesson, unless otherwise agreed by myself.

• Late payment may result in your lesson being cancelled or offered to other learners.

• Millsy’s Driver Training is a cashless business and does not accept payments by cheques or cash. Lesson payments are made by BACS, a receipt for payment will be sent by text message.

• The driving school does not currently accept payments via Total Drive App.

• Every effort will be made to keep prices competitive. You will be notified of the current price schedule for your lessons at the time of your first booking.

• A minimum of two weeks’ notice will be given prior to any price changes.

• Two-hour ad hoc lessons are charged at the current hourly rate.

• Discounts are available for block booking in both 6 and 10 hour blocks.

• If you do not complete all the block booking lessons and a refund is requested, then the hours already used will be charged at the standard rate. The remaining balance will then be refunded.

• The pupil agrees to the terms and conditions above and below, this being recognized by paying for the driving lessons at the present rates included in our price list.

Driving Test Bookings

• Do not book your practical test until you have spoken to your instructor about when you might be ready.

• You are responsible for booking your own theory and practical tests at your own expense.

• The driving school will keep learners updated of the instructor’s unavailability for tests.

• Millsy’s Driver Training cannot be held responsible for financial loss due tests cancelled by yourself, the DVSA, mechanical breakdown or adverse weather conditions.

• The learner may be permitted to use the training car for their driving test, only if the driving instructor is satisfied that the pupil has reached the required driving test standard. The driving school is under no obligation to provide a vehicle for your test.

• If you haven’t reached test standard within two weeks of your booked test date, your instructor will advise you of your options, which may include rescheduling your test.

• On the day of your practical test, you will need to book lesson time and car for a minimum of 2-3 hours depending on where you live and the test centre location.

• The driving school does not hire/loan the car out.

• Whilst on the driving test if significant damage is caused to wheels or tyres due to the fault of the driver, then we have the right to charge for a full repair. This may be a refurbishment of the alloy wheel / wheels, and or a new tyre / tyres being fitted.

Total Drive App

• The driving school uses the Total Drive App to register and manage all learners/clients. You will be sent a link to the download and login details.

• It is used for diary planning, reminders and messaging.

• You do not make any payments via the app.

• There are useful tools to record/reflect on your progress, along with links to DVSA resources and training videos.

Strict Cancellation Conditions

Understandably sometimes emergencies happen, however Millsy’s Driver Training request that pupils do their best to give as much notice as possible. Lessons missed or cancelled at short notice are difficult to fill, which is why they are charged at full price.

Please remember you are paying for the instructor to teach you to learn to drive and are reserving specific start and finish time in the instructors scheduled, this may be in-between other lessons.

Unfortunately, the driving school cannot make any exceptions for sickness, work, school, or any other reason. I hope you can appreciate that my time is valuable, and I must maintain a fair policy for all my students.

• Pupils must ensure that 48 hours’ notice is given to their instructor for cancellation or rearrangement of weekly lessons.

• If cancellation is made with less than 48 hours’ notice, then the pupil will be charged for the full amount of the lesson booked.

• If a client/learner fails to turn up for a scheduled driving lesson and gives no notice via phone or text, it will be charged in full.

• If a client/learner fails to meet the instructor of the scheduled time booked for the lesson, that time will be deducted from the remaining duration of your lesson.

• In the event that the client/learner does not turn up, the instructor will leave after waiting 15 minutes. If no contact has been made by that time the lesson will be charged in full.

• The pupil must not be under the influence of any alcohol, drugs or medication which may affect their driving. If a pupil is suspected of being under the influence the instructor reserves the right for his/her safety and that of other road users to cancel the lesson. In doing so the lesson cancelled will be charged at the full rate of the hours booked. Payment is to be made to the instructor.

• Repeated cancellations: Clients/learners who constantly cancel lessons at short notice may lose their regular space with the driving school.

High Demand Lessons at Evenings Weekends and Bank Holidays

Lessons and weekends are in very high demand and instructors work a solid 6-8 hour days. Sacrificing evenings and weekends that they could spend with their families or rest from a day's work.

• Millsy’s Driver Training reserves the right to charge a premium rate for any driving lesson on weekends, bank holidays or evenings after 6 pm. You will be given notice of any additional charges at the time of booking.

• Unfortunately, these days and times are also the worst for cancellations. Therefore, cancelling at short notice will be charged. The premium space may be offered to another pupil following a second cancellation.

Complaints Procedure

• If you are unhappy with any aspect of your driving lessons, please let me know. As a business the driving school cannot improve without your feedback.

• If you have a complaint, please email millsy.adi@gmail.com with the subject line ‘Complaint’.

Amendments: Millsy’s Driver Training reserves the right to amend these terms and conditions without prior notice.

Date: 26 Sep. 23